One of the most important metrics you can look at when evaluating your call disposition data is right party contacts (RPC). This is because RPCs have a direct correlation to dollars collected. However, if you look at right party contact rates from portfolio to portfolio, you will notice they are not the same across the board. While there are many things that can impact your RPC rate, here are 5 factors that might be affecting you.
In many portfolios, a consumer that is identified as bankrupt, deceased or litigious would not require additional skip tracing. Yet, without proper programming and products, you may still incur additional skip tracing expenses without realizing it. Continue Reading
Wrong numbers can be very costly both from a performance standpoint and due to the risk of CFPB complaints, fines and lawsuits. It is important to identify which skip tracing vendor(s) are putting you most at risk as it can have major financial impacts.
Skip tracing will always be an important part of your debt collection process, but if not properly managed and evaluated it can end up costing more than necessary. To help avoid these cost challenges, over the next several weeks we will share with you five operational strategies to help lower your skip tracing expenses while increasing your right party contacts.
We’re glad you stopped by to check out the LocateSmarter blog, an online resource that delivers meaningful information provided by end-users, for end-users. During the coming months we will be adding new posts covering a wide variety of industry-related news and topics. Our objective is to give you information that you will find valuable and useful. From government regulation and compliance issues to professional insights on phone data and address append processes, our goal is to help keep you up-to-date and ahead of the skip tracing curve.