This year’s Great Lakes Credit & Collections Association Conference was held in Delavan, Wisconsin at the Lake Lawn Resort, located near Lake Geneva. From May 21 – 23, collections professionals came to hear influential speakers and learn accounts receivables best practices. The conference featured topics such as cryptocurrencies, CFPB, hiring and retention, and goal setting. Plus, new GLCCA officers were installed during an evening ceremony. The 2018 GLCCA Conference was a memorable conference; here are a few things that stick out in my head: Continue Reading
This year’s ACA Spring Forum was held in Las Vegas at the M Resort, located a few blocks from the strip. From March 14 to March 16, hundreds of people came to hear influential speakers and learn accounts receivables best practices. The conference was heavily focused on compliance and provided curriculum to help A/R professionals earn the Credit and Collection Professional (CCCP), Professional Collection Management (PCM) and other designations. But aside from the educational sessions, there were also great networking opportunities, a booming exhibit floor and Vegas’s always exciting atmosphere. Here are a few things that stick out in my head about ACA Spring Forum 2018:
For most collection agencies, a bulk of their collection efforts are focused on outbound dialing. However, when your dialing efforts are poorly distributed, your debt collection agency can miss out on potential revenue opportunities and end up wasting time and resources on phone numbers with little return. Below, we outline three steps you can take to evaluate (and enhance) your dialing strategies so you can maximize right party contacts (RPCs), improve performance and better allocate resources.
LocateSmarter’s lead development representative, DJ Perry, attended the ACA Fall Forum in Chicago, November 1 – 3, 2017. From informative sessions to great networking, DJ came back to Cedar Falls, Iowa with a lot to talk about. View his top moments from this year’s conference by viewing the slideshow below.