Browse Category: Conference

GLCCA

A Look Back on the 2018 Great Lakes Credit and Collections Association Conference (GLCCA)

This year’s Great Lakes Credit & Collections Association Conference was held in Delavan, Wisconsin at the Lake Lawn Resort, located near Lake Geneva. From May 21 – 23, collections professionals¬† came to hear influential speakers and learn accounts receivables best practices. The conference featured topics such as cryptocurrencies, CFPB, hiring and retention, and goal setting. Plus, new GLCCA officers were installed during an evening ceremony. The 2018 GLCCA Conference was a memorable conference; here are a few things that stick out in my head: Continue Reading

2018 ACA Spring Forum Experience

Beyond the Sessions: My 2018 ACA Spring Forum Experience

This year’s ACA Spring Forum was held in Las Vegas at the M Resort, located a few blocks from the strip. From March 14 to March 16, hundreds of people came to hear influential speakers and learn accounts receivables best practices. The conference was heavily focused on compliance and provided curriculum to help A/R professionals earn the Credit and Collection Professional (CCCP), Professional Collection Management (PCM) and other designations. But aside from the educational sessions, there were also great networking opportunities, a booming exhibit floor and Vegas’s always exciting atmosphere. Here are a few things that stick out in my head about ACA Spring Forum 2018:

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3 Steps for Increasing RPCs with Dialing Analytics

3 Steps for Increasing RPCs with Dialing Analytics

For most collection agencies, a bulk of their collection efforts are focused on outbound dialing. However, when your dialing efforts are poorly distributed, your debt collection agency can miss out on potential revenue opportunities and end up wasting time and resources on phone numbers with little return. Below, we outline three steps you can take to evaluate (and enhance) your dialing strategies so you can maximize right party contacts (RPCs), improve performance and better allocate resources.

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