Using a phone score to drive dialing strategies can be daunting for many companies. Complicated strategy products can be hard to test and a nightmare to implement. As Brandon Huisman explains, however, testing and implementing phone score can be simplified without changing effectiveness.
For most collection agencies, a bulk of their collection efforts are focused on outbound dialing. However, when your dialing efforts are poorly distributed, your debt collection agency can miss out on potential revenue opportunities and end up wasting time and resources on phone numbers with little return. Below, we outline three steps you can take to evaluate (and enhance) your dialing strategies so you can maximize right party contacts (RPCs), improve performance and better allocate resources.
When you think Philippines, what first comes to mind? If you’re like me you may have thought of it as a small but beautiful country that struggles to keep up with its neighboring Asian countries in terms of economy, education and communications infrastructure. Well, I have since learned that today, many in the global economy are recognizing the Philippines as their preferred destination for outsourcing. In fact, business insider experts agree that the Philippines is currently experiencing rapid GDP growth and noticeable improvements in the following sectors: